Shipping Fee: Shipping rates vary by order size. Orders of 4 or more boxes of tambour or acoustic slat walling panels and shipping is on us.
Most accent walls require 2–4 boxes. Ordering 4+ boxes will avoid shipping charges.
How Fast Do We Ship: Orders typically leave our warehouse within 2–4 business days.Â
Eligibility: Returns and exchanges are permitted within 30 days of receipt of the product. A return request must be submitted within this 30-day period.Â
Conditions: Returns or exchanges are not permitted on opened boxes, final sales, custom orders, or clearance items. The product must be in its original condition and have been properly stored. Repackaged products will not be accepted.Â
Products: Installed products are considered accepted by the purchaser and may not be exchanged or returned for any reason.
Charges: Shipping and delivery charges are non-refundable. Any additional shipping costs related to a return or exchange are the sole responsibility of the purchaser.Â
To Start A Return: Contact our support team (info@luxewall.com or 844-589-3925) for step‑by‑step instructions.
The LuxeWall LED lights look great and really elevated the space. Their customer service is excellent as well. We had an issue/request, and they responded quickly and were very helpful in getting everything resolved. Great product and great service—highly recommend!
Store owner replied:
That setup looks awesome, the lighting adds such a cool vibe to the room. Love hearing you had a great experience!
I cannot get the remote to pair. Other than that easy install and great product. I do wish there were lines on the outside of light to indicate where next led is.
Store owner replied:
That setup looks great, the lighting really adds a nice touch to the panels. Sorry about the remote issue, we’ll be happy to help get that sorted!
Love your products and the lights add the perfect ambiance!
Store owner replied:
That setup looks incredible, the lighting adds such a cozy and elevated feel to the space. So glad you’re loving both the panels and the light kit!
Works great. Fixture installation itself was easy, hiding of cables was a bit of a challenge. Very happy with the results!
Store owner replied:
Thank you! The wall looks incredible — glad to hear the install went smoothly and that you’re happy with the results!
easy to insert or move lights if you change your mind. cables long enough to reach across the room is nice. the remote setup was a little difficult but after a few attempts, works well. and the app control with Siri and Alexa is a great feature
Store owner replied:
Thanks for the feedback! Glad to hear the lights were easy to adjust and the cable length worked well for your setup. The remote can be a little tricky at first, but happy it’s running smoothly now — and yes, the Siri/Alexa control is definitely a nice bonus. Appreciate you sharing!
Beautiful quality product and fairly easy to install and make it look amazing!! Love the new look and now working on my home office to deaden the echo I have in there.
Luke eas very helpful in selecting the right set ofvlights for my two walls.. The most important part was the instructions Luke sent me to cut them to the right length. Thank you Luke.
Store owner replied:
Thanks so much for sharing this! Luke will be thrilled to know his guidance made picking the right lights—and cutting them to size—so easy. We’re happy everything worked out perfectly for your walls.
Store owner replied:
That’s great to hear! We’re glad the install was easy and that everything’s working just the way you hoped. Thanks for sharing your experience!
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