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 (844) 589-3925

 info@luxewall.com

Acoustic Wall Panels
Acoustic Wall Panels
3D Textured Wall Panels
3D Textured Wall Panels
Smooth Wall Panels
Smooth Wall Panels
Reclaimed Wall Panels
Reclaimed Wall Panels
Sale Wall Panels
Sale Wall Panels
Flexible Tambour Panels
Flexible Tambour Panels
NEW: Extra Wide Slat Panels
NEW: Extra Wide Slat Panels
All Wall Panels
All Wall Panels
Slat Panel Lighting
Slat Panel Lighting
Locations
Locations

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About
Installation Guide
FAQ
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Luxewall FAQ

Find answers to our most common questions about Luxewall products, installation, shipping, and more.

General

What is Luxewall?

Luxewall offers premium wall paneling systems that combine modern design with easy installation.

Where are Luxewall products made?

We source materials and manufacture through top‑tier global partners, ensuring quality and consistency.

Can I install Luxewall myself?

Yes! All Luxewall products are designed for DIY‑friendly installation with basic tools.

Is Luxewall renter‑friendly?

Yes! Many Luxewall products, like our slat panels, can be installed with minimal wall damage, making them renter‑friendly. Small holes from screws are easy to patch, and panels can be removed and taken with you when you move.

Can I use Luxewall on ceilings or doors?

Yes! Luxewall products can be used on ceilings and doors when properly fastened and installed according to guidelines.

Do you have a store where I can see the products in person?

Yes, we do! We have four Luxewall showroom locations. Details can be found on our Locations page.
See Locations: https://www.luxewall.com/pages/locations

Do you offer trade discounts?

Yes — we love working with designers, architects, contractors, and builders. You can submit a trade application through the footer of our website, and one of our sales representatives will reach out to you. Click Here

Order Issues & Support

How do I contact support?

Email us at support@luxewall.com, use the live chat on our website, or call us Mon-Fri 8-6 or Sat 10-4 at 844-589-3925.

Can I change or cancel my order?

Yes - reach out to us as soon as possible. Once an order ships, changes can’t be made.

Samples

Do you offer samples?

Yes, samples are available for most products and can be ordered directly from each product page.

How fast do samples ship?

Samples typically ship within 1–2 business days of order processing.

How big are the samples?

Approximate sample size is noted on each product page. 

Returns

What is your return policy?

Eligibility: Returns and exchanges are permitted within 30 days of receipt of the product. A return request must be submitted within this 30-day period. 

Conditions: Returns or exchanges are not permitted on opened boxes, final sale items, custom orders, or clearance items. The product must be in its original condition and properly stored. Repackaged or installed products will not be accepted. 
 

Products: Installed products are considered accepted by the purchaser and are not eligible for standard returns. 

Charges: Shipping and delivery charges are non-refundable. Any additional shipping costs related to a return or exchange are the sole responsibility of the purchaser.

How do I start a return?

To start a return, please contact our support team within 30 days of receiving your order. We will provide return instructions and approval details.

Shipping

Do you offer free shipping?

Shipping rates vary by order size. Orders of 4 or more boxes of tambour or acoustic slat walling panels and shipping is on us.
 

Most accent walls require 2–4 boxes. Ordering 4+ boxes will avoid shipping charges.

How fast do you ship?

Orders typically leave our warehouse within 2–4 business days.

Do you ship internationally?

Currently, Luxewall ships within the contiguous U.S. only.

Product Questions

Slat Walling

What are Luxewall slat panels made of?

They feature real wood veneer over MDF slats, mounted on an acoustic felt backing made from recycled materials.

Do slat panels help with sound absorption?

Yes! When installed directly on a wall, they provide an NRC of around 0.45–0.50. For even better performance (up to 0.85–0.95 NRC), install them with battens and mineral wool behind the panels.

How do I install slat panels?

Screw directly through the felt into drywall, or use construction adhesive for additional support.

Can I cut the panels to size?

Yes — you can adjust the panels to fit your space. Use a hand saw or circular saw to cut the wood slats to length, and a utility knife to trim the felt for width adjustments.

Can I use slat panels in a bathroom?

Yes! They can be installed in dry areas like above vanities. Avoid direct water exposure or heavy steam.

Can I use them around a fireplace?

Yes — as long as they’re installed at least 12 inches from direct heat sources or open flames. Luxewall panels are decorative and not fire‑rated. 
Always follow local building codes.

Do you offer matching trim?

Yes — we provide corner and edge trim options for a finished look.

Are slat panels renter‑friendly?

Yes - when installed with drywall screws, they’re easy to remove and leave only small holes that can be patched when moving out.

Plywood-Backed Panel

What are plywood‑backed panels?

They’re decorative wood panels with a durable plywood core, designed for a premium look and long‑lasting performance.

How do I install plywood‑backed panels?

They can be installed with construction adhesive, finishing nails, or both for a secure hold.

Can I cut them to size?

Yes — panels can be trimmed to fit your wall. Use a hand saw, circular saw, or miter saw for clean, straight cuts. Always follow safety guidelines when using power tools.

Do they help with sound absorption?

While they provide some noise dampening when compared to standard drywall walls, they aren’t designed for acoustic performance like slat panels.

Can I use them in bathrooms?

Yes — panels can be installed in dry areas like above vanities. Always follow local building codes.

Do you offer samples?

Yes — we provide cut panel samples so you can see the finish and texture before ordering. Always follow local building codes.

Self Stick Walling

What are Luxewall self‑stick panels?

They’re lightweight panels with a premium peel‑and‑stick backing, designed for quick installation on smooth indoor surfaces.

Do I need nails?

Yes - while the adhesive backing provides a strong hold, we recommend reinforcing with brad nails or staples for a secure, long‑term installation.

What surfaces work best?

Clean, flat, painted drywall. Avoid textured walls, brick, tile, or damp surfaces.

Can I cut them to size?

Yes — use a hand saw or utility knife to trim each plank to fit your space. For width adjustments, carefully cut the adhesive backing as needed.

Do I need to prep my walls?

Yes - clean thoroughly with TSP and ensure the surface is dry and free of dust or grease.

Can I use them in bathrooms or kitchens?

They’re suitable for dry areas but should not be installed where they’ll be exposed to direct water or steam.

Mesh-Backed Panel

What are mesh‑backed panels?

These panels feature individual wood pieces mounted on a flexible mesh backing, making them easy to install and align.

How do I install mesh‑backed panels?

They can be glued directly to walls using construction adhesive or secured with brad nails.

Can I cut mesh‑backed panels?

Yes — cut through the mesh with scissors or a utility knife, and trim the individual wood pieces with a hand saw as needed. This lets you fit panels to both length and width requirements.

Do they help with sound absorption?

They provide some noise reduction, but they’re primarily decorative and not designed for acoustic performance.

Can I use them in bathrooms?

They’re suitable for dry areas but should not be installed where they’ll be exposed to direct water or steam.

Do you offer samples?

Yes - cut samples are available so you can see the finish and color before purchasing.

Luxe LED

What's included in each kit?

2-Light Kit includes:
(2) 10 ft light strips, power adapter, dimmer (remote + app), splitter cable, and extension wires.
 

4-Light Kit includes:
(4) 10 ft light strips and all accessories listed above.

 Do I need an electrician to install it?

No — it’s plug-and-play with no hardwiring required. Simply plug it in and you’re ready to use.

Can I cut the lights to fit my wall?

Yes – Each strip is cut-to-size. Just use scissors and trim at the marked points.

How do I control the lights?

You can dim or turn the lights on/off using the included remote or the Tuya Smart app on your phone.

Do these work with all Luxewall panels?

Yes — they’re designed to friction-fit perfectly into Luxewall Acoustic Slat Wall Panels.

Are these lights safe for bathrooms or outdoor use?

These are for indoor use only. They are not rated for moisture or outdoor weather exposure.

What color temperature is the light?

These LED strips have a standard color temperature suitable for indoor accent lighting. The housing color is available in Black or White to match your panels.

What’s the difference between Black and White?

The difference is the housing color only — choose Black or White to match your panels.

How long is each light strip?

Each strip is 10 feet long.

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