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 (844) 589-3925

 info@luxewall.com

Acoustic Wall Panels
Acoustic Wall Panels
Textured Wall Panels
Textured Wall Panels
Reclaimed Wall Panels
Reclaimed Wall Panels
Sale Wall Panels
Sale Wall Panels
All Wall Panels
All Wall Panels
Slat Panel Lighting
Slat Panel Lighting
Locations
Locations

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LuxeWall FAQ

Find answers to our most common questions about LuxeWall products, installation, shipping, and more.

General

What is LuxeWall?

LuxeWall offers premium wall paneling systems that combine modern design with easy installation.

Where are LuxeWall products made?

We source materials and manufacture 
through top‑tier global partners, 
ensuring quality and consistency.

Can I install LuxeWall myself?

Yes! All LuxeWall products are designed for DIY‑friendly installation with basic tools.

Is LuxeWall renter‑friendly?

Yes! Many LuxeWall products, like our slat panels, can be installed with minimal wall damage, making them renter‑friendly. Small holes from screws are easy to patch, and panels can be removed and taken with you when you move.

Can I use LuxeWall on ceilings or doors?

Yes!  LuxeWall products can be used on ceilings and doors when properly fastened.

Do you have a store where I can see the products in person?

Yes we do! We have 4 Luxewall showroom locations. Details can be found on our locations page.
See Locations: https://www.luxewall.com/pages/locations

Do you offer trade discounts?

Yes - We love working with designers, architects, contractors, and builders. You can access and submit a trade application from the footer of our site, then one of our sales representatives will reach out to you. Click Here

Order Issues & Support

How do I contact support?

Email us at support@luxewall.com, use the live chat on our website, or call us Mon-Fri 8-6 or Sat 10-4 at 844-589-3925.

Can I change or cancel my order?

Yes - reach out to us as soon as possible. Once an order ships, changes can’t be made.

Samples

Do you offer samples?

Samples typically ship within 1–2 business days.

How fast do samples ship?

Samples typically ship within 1–2 business days.

How big are the samples?

Approximate sample size is noted on each product page. 

Returns

What is your return policy?

Eligibility: Returns and exchanges are permitted within 30 days of receipt of the product. A return request must be submitted within this 30-day period. 

Conditions: Returns or exchanges are not permitted on opened boxes, final sales, custom orders, or clearance items. The product must be in its original condition and have been properly stored. Repackaged products will not be accepted. Installed. 
 

Products: Installed products are considered accepted by the purchaser and may not be exchanged or returned for any reason. Shipping 

Charges: Shipping and delivery charges are non-refundable. Any additional shipping costs related to a return or exchange are the sole responsibility of the purchaser.

How do I start a return?

Contact our support team (info@luxewall.com or 844-589-3925) for step‑by‑step instructions.

Shipping

Do you offer free shipping?

Yes - shipping is free for LuxeWall walling orders within the contiguous U.S, on orders over $200

How fast do you ship?

Orders typically leave our warehouse within 2–4 business days.

Do you ship internationally?

Currently, LuxeWall ships within the continental U.S. only.

Product Questions

Slat Walling

What are LuxeWall slat panels made of?

They feature real wood veneer over MDF slats, mounted on an acoustic felt backing made from recycled materials.

Do slat panels help with sound absorption?

Yes! When installed directly on a wall, they provide an NRC of around 0.45–0.50. For even better performance (up to 0.85–0.95 NRC), install them with battens and mineral wool behind the panels.

How do I install slat panels?

Screw directly through the felt into drywall, or use construction adhesive for additional support.

Can I cut the panels to size?

Screw directly through the felt into drywall, or use construction adhesive for additional support.

Can I use slat panels in a bathroom?

Yes! They can be installed in dry areas like above vanities, avoid direct water exposure or heavy steam.

Can I use them around a fireplace?

Yes — as long as they’re installed at least 12 inches from direct heat sources or open flames. LuxeWall panels are decorative and not fire‑rated. 
Always follow local building codes.

Do you offer matching trim?

Yes — we provide corner and edge trim options for a finished look.

Are slat panels renter‑friendly?

Yes - when installed with drywall screws, they’re easy to remove and leave only small holes that can be patched when moving out.

Plywood-Backed Panel

What are plywood‑backed panels?

They’re decorative wood panels with a durable plywood core, designed for a premium look and long‑lasting performance.

How do I install plywood‑backed panels?

They can be installed with construction adhesive, finishing nails, or both for a secure hold.

Can I cut them to size?

Yes - use a table saw, circular saw, or miter saw for clean cuts.

Do they help with sound absorption?

While they provide some noise dampening when compared to standard drywall walls, they aren’t designed for acoustic performance like slat panels.

Can I use them in bathrooms?

Yes -  we provide cut panel samples so you can see the finish and texture before ordering.Always follow local building codes.

Do you offer samples?

Yes -  we provide cut panel samples so you can see the finish and texture before ordering.Always follow local building codes.

Self Stick Walling

What are LuxeWall self‑stick panels?

They’re lightweight panels with a premium peel‑and‑stick backing, designed for quick installation on smooth indoor surfaces.

Do I need nails?

Yes - while the adhesive backing provides a strong hold, we recommend reinforcing with brad nails or staples for a secure, long‑term installation.

What surfaces work best?

Clean, flat, painted drywall. Avoid textured walls, brick, tile, or damp surfaces.

Can I cut them to size?

Yes - use a fine‑tooth saw for cutting each plank to fit.

Do I need to prep my walls?

Yes - clean thoroughly with TSP and ensure the surface is dry and free of dust or grease.

Can I use them in bathrooms or kitchens?

They’re suitable for dry areas but should not be installed where they’ll be exposed to direct water or steam.

Mesh-Backed Panel

What are mesh‑backed panels?

These panels feature individual wood pieces mounted on a flexible mesh backing, making them easy to install and align.

How do I install mesh‑backed panels?

They can be glued directly to walls using construction adhesive or secured with brad nails.

Can I cut mesh‑backed panels?

Yes - cut through the mesh with scissors or a razor blade, and the wood pieces with a fine‑tooth saw as needed.

Do they help with sound absorption?

They provide some noise reduction, but they’re primarily decorative and not designed for acoustic performance.

Can I use them in bathrooms?

They’re suitable for dry areas but should not be installed where they’ll be exposed to direct water or steam.

Do you offer samples?

Yes - cut samples are available so you can see the finish and color before purchasing.

Luxe LED

What's included in each kit?

2-Light Kit includes:
(2) 10 ft light strips, power adapter, dimmer (remote + app), splitter cable, and extension wires.
 

4-Light Kit includes:
(4) 10 ft light strips and all accessories listed above.

 Do I need an electrician to install it?

 Nope! It’s plug-and-play — no hardwiring required. Just plug it in and you’re good to go.

Can I cut the lights to fit my wall?

Yes – Each strip is cut-to-size. Just use scissors and trim at the marked points.

How do I control the lights?

You can dim or turn the lights on/off using the included remote or the Tuya Smart app on your phone.

Do these work with all LuxeWall panels?

Yes — they’re designed to friction-fit perfectly into LuxeWall Acoustic Slat Wall Panels.

Are these lights safe for bathrooms or outdoor use?

These are for indoor use only. They are not rated for moisture or outdoor weather exposure.

What color temperature is the light?

Just the housing color — choose the one that matches your LuxeWall panels best.

What’s the difference between Black and White?

Just the housing color — choose the one that matches your LuxeWall panels best.

How long is each light strip?

Each strip is 10 feet long.

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